Privacy policy

 

Overview

This privacy policy explains how SmartSoap Cosmetic SRL (referred to as “we,” “us,” or “the company”) collects, uses, and protects the personal information you provide when using our website www.skin-novels.com (referred to as “the online store” or “the site”). We are committed to protecting the privacy and security of your personal information and respecting your rights regarding data processing.

Collected Data

In order to provide our services and products, we may collect the following types of personal information:

1. Contact information: including your name, email address, phone number, and shipping address.

2. Payment information: including the information required for processing payments and transactions, such as credit card number or other payment details.

3. Account information: including your username and password for your account on our website.

4. Information about purchased products: including details about the products or services you have purchased from us.

5. Browsing information: including IP address, browser type, information about the pages you visit on our site, and other browsing data.

Data Usage

We use the personal information we collect for the following main purposes:

1. To process and deliver the orders you have placed on our online store.

2. To provide customer support and assistance, including responding to your inquiries or requests.

3. To send you information about products, special offers, or other marketing communications that you have requested or that may be of interest to you. If you no longer wish to receive such communications, you can unsubscribe using the available opt-out options.

4. To improve and personalize your experience on our site, including through the use of cookies and similar technologies.

5. To comply with legal obligations, protect our legal rights and interests, and prevent fraud and illegal activities.

Disclosure of Data to Third Parties

We do not sell, rent, or directly disclose our customers’ personal information to third parties unless necessary to provide the products and services you have requested, or when we are required to do so by law.

However, we may disclose personal information to certain third-party service providers who assist us in delivering our services and site functionalities, such as payment processing, product delivery, and data analysis. These service providers are required to protect and use personal information only for the purpose of providing our services and in accordance with our privacy policies.

Data Security

We are committed to protecting the personal information of our customers by using appropriate security measures to prevent unauthorized access, misuse, or disclosure. We employ methods and security technologies to protect your data, including data encryption during transmission on our site.

However, please be aware that no security system is entirely foolproof, and we cannot guarantee that the personal information you provide will not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to provide you with a more personalized experience and to collect information about how you use our site. You can manage your cookie preferences through your browser settings.

Your Data Protection Rights

Under data protection laws, you have certain rights regarding the personal information you provide and how it is processed. These rights may include the right to access, right to rectification, right to erasure, and right to data portability.

To exercise these rights or for any questions or concerns related to our privacy policy, please contact us at contact@skin-novels.com.

Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy periodically. Any changes will be posted on this page and will become effective upon posting. We encourage you to check this page periodically to stay informed about our privacy practices.

By using the online store www.skin-novels.com, you agree to the processing of your personal information in accordance with this privacy policy.